Frequently Asked Questions - FAQ

Q: I want to go to a show but don’t know if it’s interpreted. What do I do? (Video)

A: Contact the venue’s ticket office/box office and state in an email subject line or in your message that you need ASL interpreters for a show. Be sure to follow up if you do not receive a reply within 24-48 hours.

*Feel free to CC ACT in the email conversation if you would like our coordination and advocacy services. You may also ask that we lead the conversation entirely, just let us know how much you wish to be involved.

Q: How early should I arrive to a show?

A: You may enter the venue after “doors,” or when the doors to the even open. We recommend arriving at least 1 hour to 30 minutes before the performance starts to make sure the seating arrangement works for you, check to make sure the interpreters’ lights are sufficient, and to connect with your ASL team

Q: What do I do when I arrive to the show?

A: When asking for access to interpreters you can also ask for a recommendation for when you arrive. Ask if there is a specific person to meet upon arrival. You may also request interpreters’ contact information or communicate with ACT’s owner, Leigh Whisenant (608.515.7728) to connect with interpreters and find your seats.

**More coming soon, as well as ASL version